Mission: Trusted advisors providing cross-functional, personalized expertise
OWN YOUR STUFF
Willing to accept responsibility for one’s actions
Owning the outcome of one’s assigned tasks and projects, ensuring on time and satisfactory client delivery
Ensuring deadlines are met
Proactively communicating
Ability to adeptly adapt to changes (e.g., new regulations, new client requirements)
Recognizing there are usually multiple ways to achieve a task
Willingness to step outside of your comfort zone
Mutual accountability equates to achieving the balance you want in life
TEAM FIRST
Bought into and working with the team to achieve the common goal(s)
Willing to pick up tasks that need to be completed even if not assigned to you
Collaborating with internal (OPS) and external (clients and/or vendors) as need to achieve goal(s)
Proactively sharing information and lessons learned with the team
Having the back of your teammates
Open to the ideas of others and the validity of those ideas
BE A TRUSTED ADVISOR
Providing informed advice to clients on a regular basis
Recommending (and implementing as appropriate) process improvements
Recognizing opportunities to expand the scope of services provided
Finding a way to say “yes” or finding the path to the desired outcome of the client
Understanding client expectations; addressing with the client if expectations are unrealistic or meeting or exceeding (no cost impact) realistic client expectations
ACTIVELY SEEK KNOWLEDGE
Creating a solid foundation of functional knowledge
Committing to a constant state of learning
Sharing expertise with teammates
Adapting to constantly changing
technology and client requirements
BE A GOOD EGG
Integrity
Trustworthiness
No backstabbing or running a bus over
your teammates
Compassionate
CLIENT EXCELLENCE MINDSET
Rabid commitment to excellent customer delivery
Delivering exceptional value while exceeding expectations
Understanding our customer’s needs
Focusing on operational excellence
Empowering employees to see, deliver, and improve the value of services provided
Being courteous and respectful of our clients
