About Us
Your Partner in Integrated Back-Office Support
OPSPro was built to solve a problem many growing organizations don’t realize they have until it starts slowing them down: a fragmented back office.
As companies grow, accounting, HR, payroll, technology, and compliance often evolve in silos. Different vendors own different pieces, decisions are made without shared context, and leadership is left coordinating instead of leading. OPSPro exists to change that.
We provide integrated back‑office services under one accountable partner, helping organizations operate with clarity, consistency, and confidence.
One Operating Model, One Partner
OPSPro doesn’t operate as a collection of disconnected services. We operate as an extension of your leadership team.
Our model is built on:
- Shared context across finance, HR, payroll, and technology
- Standardized processes that reduce risk and rework
- Clear ownership and accountability for outcomes
- Practical, defensible decision‑making—not theory or templates
This approach allows us to support day‑to‑day operations while also helping leaders make better long‑term decisions.
We’d Love to Hear from You
Whether you need support in one area or want to simplify your entire back office, OPSPro helps you move forward with confidence.
CONTACT US
(866) 963-1114
EMAIL US
Get Your Custom Business Solutions with OPSPro.
Our Leadership Team
OPSPro is led by experienced operators with deep backgrounds in accounting & finance, HR, payroll, IT managed services, and compliance‑aware environments. Our leadership team focuses on building long‑term partnerships, integrating seamlessly into client operations, and delivering reliable, measurable support across the back office.
Karen Pfister
Chief Executive Officer (CEO)
Jenn Failer
Sr. Director of Business Operations
Wendy Hunt
Director of Accounting & Finance
Rob Myers
Chief Information Officer (CIO)
Shanda Stearns
Director, Human Resources
Our Core Values
These values are how OPSPro actually operates, internally and with clients, and they guide day‑to‑day decisions across the organization:
- Be a Good Egg – We believe honesty and transparency are the cornerstones of every great partnership.
- Actively Seek Knowledge – Stay curious, keep learning, and continuously improve our expertise and processes.
- Own Your Stuff – Take responsibility for outcomes. Be accountable, transparent, and proactive — especially when things are hard.
- Be a Trusted Advisor – Lead with judgment, experience, and honesty. Recommend what’s right, not just what’s easy.
- Team First – Support each other, share context, and work collaboratively. The best outcomes are never siloed.
- Client Excellence Mindset – Deliver work we’re proud of. Treat client operations like they matter — because they do.
What We Do
OPSPro provides outsourced and fractional support across key back‑office functions, including:
- Accounting and financial operations
- HR and people operations
- Payroll administration
- Recruiting and onboarding support
- Technology leadership (vCIO)
- GovCon and compliance‑aware services
Clients engage us for individual services or integrated bundles, depending on their needs.
Who We Work With
OPSPro supports organizations that:
- Are growing and adding operational complexity
- Need stronger structure, documentation, or compliance
- Want fewer vendors and clearer accountability
- Operate in regulated, audit‑aware, or GovCon environments
- Value long‑term partnership over transactional support
How We’re Different
OPSPro provides bookkeeping, accounting, HR, payroll, and technology services—but we don’t operate like traditional vendors in those categories.
Most firms focus narrowly on one function: transactions, tickets, or templates. OPSPro combines hands‑on operational execution with leadership‑level coordination, bringing structure and shared context across the back office.
This means fewer hand‑offs, clearer accountability, and decisions that consider financial, people, technology, and compliance impacts together.
Our clients don’t work with us just to get tasks done. They work with us to run their organizations better.